by Saad Shah | Nov 17, 2020 | 5. Business Processes
Back in the 1980’s, when the U.S. car companies realized that their Japanese competitors were getting better quality ratings, they decided to learn more about Japanese manufacturing methods. They found that an American, W. Edwards Deming, had gone to Japan decades...
by Saad Shah | Nov 17, 2020 | 5. Business Processes
The E-Myth and the Property Management Executive On any day, do you both feel proud of the business you have built, and also some trepidation that a lot more work remains to be done? This is a common sentiment among all of my clients, who, by the way, also feel...
by Saad Shah | Nov 17, 2020 | 5. Business Processes
Had a meeting yesterday with a company that wants to order a custom dashboard. I asked how they currently get their metrics, and they showed me screenshots of their scorecard. Their process involves exporting numbers from the property management system into Excel and...
by Saad Shah | Nov 17, 2020 | 5. Business Processes
How do you define “quality” in property management? Pick from the list below: A: Luxurious B: Recently built with good finish C: Clean, efficient, safe, secure D: Meets customer expectations E: Other The widely accepted business definition of “quality” is D, the...
by Saad Shah | Nov 17, 2020 | 5. Business Processes
There is no magic wand that can make your team start performing flawlessly. Getting to the point where your team consistently produces the outcomes your customers expect takes sweat and leadership. One of the tools that can help you reach high levels of performance is...
by Saad Shah | Nov 17, 2020 | 5. Business Processes
Before you get too deep in to charts and data visualizations, let’s talk about the concept of variation. Understanding variation is essential for building processes and systems on which you can scale your property management operations. Once you have succeeded at...