Stable Property Management Processes

Stable Property Management Processes

You can’t scale your business if you don’t have stable property management processes. When things such as showing a unit, filling out a lease application, or conducting a unit inspection are done differently depending on who is doing it, the time of day, or the...

Who made the French fries just right?

Who made the French fries just right?

If you want to build a scalable property management business, you can learn a lot from McDonald's. What McDonald's can teach all of us is "consistency".  Wouldn't it be nice if some things were performed consistently the same good way at all of your properties? For...

Property Management and Systems Thinking

Property Management and Systems Thinking

If you want to build systems in order to scale your property management business, you need know about systems thinking. What is Systems Thinking? Systems thinking means that individuals alone aren't responsible for the results produced. It's the people plus processes...

Do You Work On or In the Business?

Do You Work On or In the Business?

The E-Myth and the Property Management Executive On any day, do you both feel proud of the business you have built, and also some trepidation that a lot more work remains to be done? This is a common sentiment among all of my clients, who, by the way, also feel...

Ratios in Property Management Dashboards

Ratios in Property Management Dashboards

Had a meeting yesterday with a company that wants to order a custom dashboard. I asked how they currently get their metrics, and they showed me screenshots of their scorecard. Their process involves exporting numbers from the property management system into Excel and...