You can’t scale your business if you don’t have stable property management processes. When things such as showing a unit, filling out a lease application, or conducting a unit inspection are done differently depending on who is doing it, the time of day, or the...

This is a story of how a simple question about occupancy turned into changes to processes and changes to an employee reward program. And the creation of this dashboard:  Are you selling a crystal ball? A multifamily operator contacted me to get for pricing for a...

If you want to build a scalable property management business, you can learn a lot from McDonald's. What McDonald's can teach all of us is "consistency".  Wouldn't it be nice if some things were performed consistently the same good way at all of your properties? For...

If you want to build systems in order to scale your property management business, you need know about systems thinking. What is Systems Thinking? Systems thinking means that individuals alone aren't responsible for the results produced. It's the people plus processes...

The entire RentViewer process improvement methodology is based on the Theory of Constraints. For us, it is an important concept for helping our clients decide where to focus time, energy and money. And what to measure. In a nutshell, the Theory of Constraints says...

Systems engineering helps you manage complexity, minimize risks and act efficiently. It enables you to fix broken processes and create repeatable processes. It is very relevant to property management executives who want to enlarge their portfolios.   In this...

Back in the 1980’s, when the U.S. car companies realized that their Japanese competitors were getting better quality ratings, they decided to learn more about Japanese manufacturing methods. They found that an American, W. Edwards Deming, had gone to Japan decades...

The E-Myth and the Property Management Executive On any day, do you both feel proud of the business you have built, and also some trepidation that a lot more work remains to be done? This is a common sentiment among all of my clients, who, by the way, also feel...

Had a meeting yesterday with a company that wants to order a custom dashboard. I asked how they currently get their metrics, and they showed me screenshots of their scorecard. Their process involves exporting numbers from the property management system into Excel and...