Back in the 1980’s, when the U.S. car companies realized that their Japanese competitors were getting better quality ratings, they decided to learn more about Japanese manufacturing methods.
They found that an American, W. Edwards Deming, had gone to Japan decades earlier and instilled the principles that result in a high-quality output.
Here are some of Deming’s quotes.
Deming’s Philosophy on Quality can Help Property Managers
Instead of giving you a technical explanation of Deming’s ideas on quality, I have compiled here a few of his quotes.
I got trained in Deming’s methods when I worked at General Motors. Back then, the auto companies were embracing Quality principles and it has made a big difference.
Drop me a comment if any of these quotes resonate with you.