The NMHC Top 50 Managers List (2017)
The National Multifamily Housing Council released its 2017 NMHC Top 50 Lists this week. In addition to publishing the lists, NMHC also provided a downloadable Excel file of the data. I took the data from the 2015, 2016, and 2017 lists and created this visualization in...
8 Types of Waste in Property Management
Lean Management methods are widely practiced in many industries, but I have not come across Lean methods in property management. A key concept in Lean Management methods is “waste”. In the context of Lean methods in property management, anything your company does that...
Property Management Process Flow
One of the first steps in improving business performance is to document the processes. It easy to get bogged down in the details, so it a good idea to start with simple, high-level diagrams and get general agreement on them. In this post I present a property...
You are already at zero defects
When I first introduce the concept of zero defects to my clients, they think it is impossible and unrealistic. Then I say that they are already close to zero defects in at least one of their business processes, and this piques their curiosity. If you are a property...
Quality Principles in Property Management
Property management companies that will get the most value from analytics are those that a) have clearly stated goals and targets, and b) are taking action to make improvement in one or more areas of operations. All this is easier to understand in the context of the...Download the Metrics Handbook
The Property Management Metrics Handbook is a source for metrics you might want to use for measuring the performance of your business.
