What Property Managers can Learn from Deming
Back in the 1980’s, when the U.S. car companies realized that their Japanese competitors were getting better quality ratings, they decided to learn more about Japanese manufacturing methods. They found that an American, W. Edwards Deming, had gone to Japan decades...
Do You Work On or In the Business?
The E-Myth and the Property Management Executive On any day, do you both feel proud of the business you have built, and also some trepidation that a lot more work remains to be done? This is a common sentiment among all of my clients, who, by the way, also feel...
Ratios in Property Management Dashboards
Had a meeting yesterday with a company that wants to order a custom dashboard. I asked how they currently get their metrics, and they showed me screenshots of their scorecard. Their process involves exporting numbers from the property management system into Excel and...
Definition of Quality in Property Management
How do you define “quality” in property management? Pick from the list below: A: Luxurious B: Recently built with good finish C: Clean, efficient, safe, secure D: Meets customer expectations E: Other The widely accepted business definition of “quality” is D, the...Download the Metrics Handbook
The Property Management Metrics Handbook is a source for metrics you might want to use for measuring the performance of your business.
