8 Types of Waste in Property Management
Lean Management methods are widely practiced in many industries, but I have not come across Lean methods in property management. A key concept in Lean Management methods is “waste”. In the context of Lean methods in property management, anything your company does that...
Property Management Process Flow
One of the first steps in improving business performance is to document the processes. It easy to get bogged down in the details, so it a good idea to start with simple, high-level diagrams and get general agreement on them. In this post I present a property...
You are already at zero defects
When I first introduce the concept of zero defects to my clients, they think it is impossible and unrealistic. Then I say that they are already close to zero defects in at least one of their business processes, and this piques their curiosity. If you are a property...
Zero Defects in Property Management
Is it possible to process thousands of leasing applications, submit thousands of background checks, complete thousands of maintenance requests and conduct thousands of property turnovers and not have one thing go wrong? Or, in other words, is it possible to have zero...Download the Metrics Handbook
The Property Management Metrics Handbook is a source for metrics you might want to use for measuring the performance of your business.
