You can’t scale your business if you don’t have stable property management processes. When things such as showing a unit, filling out a lease application, or conducting a unit inspection are done differently depending on who is doing it, the time of day, or the...

This is a story of how a simple question about occupancy turned into changes to processes and changes to an employee reward program. And the creation of this dashboard:  Are you selling a crystal ball? A multifamily operator contacted me to get for pricing for a...

If you want to build a scalable property management business, you can learn a lot from McDonald's. What McDonald's can teach all of us is "consistency".  Wouldn't it be nice if some things were performed consistently the same good way at all of your properties? For...

If you want to build systems in order to scale your property management business, you need know about systems thinking. What is Systems Thinking? Systems thinking means that individuals alone aren't responsible for the results produced. It's the people plus processes...

The entire RentViewer process improvement methodology is based on the Theory of Constraints. For us, it is an important concept for helping our clients decide where to focus time, energy and money. And what to measure. In a nutshell, the Theory of Constraints says...

Systems engineering helps you manage complexity, minimize risks and act efficiently. It enables you to fix broken processes and create repeatable processes. It is very relevant to property management executives who want to enlarge their portfolios.   In this...