Property Management Process Flow
One of the first steps in improving business performance is to document the processes. It easy to get bogged down in the details, so it a good idea to start with simple, high-level diagrams and get general agreement on them. In this post I present a property...
You are already at zero defects
When I first introduce the concept of zero defects to my clients, they think it is impossible and unrealistic. Then I say that they are already close to zero defects in at least one of their business processes, and this piques their curiosity. If you are a property...
Zero Defects in Property Management
Is it possible to process thousands of leasing applications, submit thousands of background checks, complete thousands of maintenance requests and conduct thousands of property turnovers and not have one thing go wrong? Or, in other words, is it possible to have zero...
Why Having an API Matters
If you are a property management executive, why should you care if you have a property management system with an API? In this post I am going to describe what an API is, and what are the pros and cons of having an API. And I am going to try and stay away from...
Property Management Software Architecture
Does Software Architecture Matter? As a property management executive, why should you care about the software architecture of your property management system? Because the architecture will determine if the software can be extended and customized to meet your company’s...
Quality Principles in Property Management
Property management companies that will get the most value from analytics are those that a) have clearly stated goals and targets, and b) are taking action to make improvement in one or more areas of operations. All this is easier to understand in the context of the...
What is a Box Plot?
This post is related to the discussion on how we used analytics to improve maintenance service processes for a property management company. I am going to introduce the box plot and describe when it will be useful to display on your property management dashboard. You...
Benefits of a property management reporting database
Is it too expensive to have a property management database for reporting and data mining? No, it is no longer expensive. In fact, there is a clear return on investing in such a reporting database. I introduced the “reporting database” concept in my video “The Building...
Download Diagram – The Building Blocks of Analytics
This analytics architecture diagram has been featured in our video "The Building Blocks of Analytics." You can download the pdf diagram here: MX52 1032 infg - Building Blocks Analytics