You are already at zero defects

You are already at zero defects

When I first introduce the concept of zero defects to my clients, they think it is impossible and unrealistic. Then I say that they are already close to zero defects in at least one of their business processes, and this piques their curiosity. If you are a property...

Zero Defects in Property Management

Zero Defects in Property Management

Is it possible to process thousands of leasing applications, submit thousands of background checks, complete thousands of maintenance requests and conduct thousands of property turnovers and not have one thing go wrong? Or, in other words, is it possible to have zero...

Why Having an API Matters

Why Having an API Matters

If you are a property management executive, why should you care if you have a property management system with an API? In this post I am going to describe what an API is, and what are the pros and cons of having an API. And I am going to try and stay away from...

Property Management Software Architecture

Property Management Software Architecture

Does Software Architecture Matter? As a property management executive, why should you care about the software architecture of your property management system? Because the architecture will determine if the software can be extended and customized to meet your company’s...

What is a Box Plot?

What is a Box Plot?

This post is related to the discussion on how we used analytics to improve maintenance service processes for a property management company. I am going to introduce the box plot and describe when it will be useful to display on your property management dashboard. You...